Online ISSN: 2455-7188 IMPACT FACTOR: 0.7261 Thomson Reuters Researcher ID: J-5005-2016 CERTIFICATE OF PUBLICATION This is to Certify that Mr./Mrs./Ms./Dr. Silambarasan S, G. Rajkumar has published research paper in " INTERNATIONAL JOURNAL OF INNOVATIVE RESEARCH IN MANAGEMENT STUDIES (IJIRMS) peer reviewed and refereed journal, Volume- 7, Issue- 6, July 2025, pp. 28-43." Paper Title:- " A STUDY ON LEVERAGING AI TO OPTIMIZE OPERATIONAL EFFICIENCY, ENHANCE CUSTOMER EXPERIENCE AND REAL-TIME DECISION-MAKING AT SALEM " Chief Editor